So this is the 400th page of Ponto’s adventures!

Normally, I was really looking forward to it and I was planning a big celebration! Unfortunately I need to be honest and share that things are not going super well right now… As some of you know I’ve been locked out of my Facebook account for more than a month now. Some might say that it’s not a big deal but for me it is since it’s an important part of my work. Especially with the pandemic, it’s been one of the main ways for me to share my work with you and manage to keep making a living as an artist. It’s also 8 years of work spent building a community and I’m so scared of losing it.

Everyday I try to find help to be able to fix this issue. It’s extremely difficult… Facebook support is like a nuthouse. The solutions provided in the help center are not working for me… I keep filing out support forms and never hear back…  I try to get to a real human through my contacts but it takes time and has not been successful so far…

The truth is that it has started to affect my mental health. I’m usually positive and happy but now I’m so tired and I have to deal with anxiety because I can’t do my work properly. I’m so used to spread joy and cheer people up with Ponto. Right now it’s really hard and I feel I’m letting my people down. I keep thinking about all the DMs for orders, contracts and special requests piling up in my inbox that I cannot see of access. This makes me so angry.

The only positive thing with this situation it that I’m realizing how much I’m surrounded by caring people who are doing their best to try to help and cheer me up. This makes me see how much Ponto is loved and this beyond Montreal. I refuse to give up! I don’t know how and when this will get resolved but I know that I can’t do it alone and I need help.

Thanks everyone for being there.

SUPER IMPORTANT!

I currently lost access to my Facebook and I can only publish to Ponto’s page through Instagram but I can’t access my private messages… I tried everything to recover it but no luck yet… Everything seemed in order so I’m pretty sure it’s a glitch from their side… In the meantime, If you need to contact me please do so by  email  I apologize for the inconvenience and thank you for your patience.

You can still follow Ponto’s Instagram and Twitter.

I’m also planning to start sending newsletter again so please signup to not miss a thing!

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